Terms of Service

1.Definitions

• “IsoFreight,” “we,” “us,” or “our” means IsoFreight LLC, a Tennessee limited liability company, and its officers, members, employees, contractors, agents, successors, assigns, and affiliates.
• “Service” means the website at isofreight.net, the IsoFreight platform, any mobile applications, APIs, emails, telephone intake, premium subscriptions, recovery dispatch coordination, and any content or functionality offered through any of the foregoing.
• “Content” means all text, data, graphics, images, audio, video, code, databases, BOLO/ISO records, agency directories, intelligence, statistics, recovery procedures, and any other material made available through the Service.
• “User Content” means any Content that you submit, upload, transmit, or otherwise make available through the Service, including but not limited to stolen-freight reports, fraud reports, tips, photographs, and communications.
• “You” or “User” means any person or entity that accesses or uses the Service.

2.Acceptance & formation

By accessing, browsing, registering, submitting any User Content, or otherwise using the Service in any manner, you agree to be bound by these Terms. If you do not agree, your sole and exclusive remedy is to discontinue use of the Service immediately.

You acknowledge that these Terms are formed electronically under the federal E-Sign Act, 15 U.S.C. §§ 7001 et seq., and the Uniform Electronic Transactions Act as adopted in Tennessee (Tenn. Code Ann. § 47-10-101 et seq.), and that clicking “I agree,” checking an acceptance box, or continuing to use the Service constitutes a legally binding electronic signature.

If you are using the Service on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, and references to “you” include that entity.

3.Educational & informational only

All Content on the Service is provided for general educational and informational purposes only. The Service is a publicly available reference resource; it is not personalized professional advice and is not tailored to your specific facts, jurisdiction, contract, insurance policy, or circumstances.

Without limiting the foregoing, nothing on the Service is:

• Legal advice or the practice of law;
• Insurance advice, coverage determination, or claims handling;
• Financial, investment, tax, or accounting advice;
• Law-enforcement, investigative, or recovery advice;
• Security, threat-assessment, or risk-management advice;
• Medical, mental-health, or emergency-response advice; or
• Any other professional consultation or recommendation.

Information about statutes, regulations, agency authority, response procedures, recovery tactics, fraud patterns, or any other topic is published as a general educational reference. Laws change, agencies reorganize, and facts vary. You must independently verify any information with qualified professionals before acting on it.

Specifically, the publication of statute citations, regulatory references, or agency names does not constitute legal advice that any law, regulation, or agency authority applies to your particular situation.

4.No professional relationship

Your use of the Service does not create any of the following relationships between you and IsoFreight:

• Attorney-client
• Fiduciary or trustee
• Agency, principal-agent, or representation
• Partnership, joint venture, or franchise
• Insurance broker-client
• Carrier-shipper, broker-carrier, or freight forwarder
• Investigator-client or security-consultant relationship
• Employment

IsoFreight is an independent technology and coordination service. We owe you no fiduciary duty. Communications with IsoFreight (including via email, intake forms, premium dashboards, or telephone) are not confidential or privileged, except as expressly provided for ISOConfidential filings (see Section 12).

5.No reliance & sole responsibility

You agree not to rely on any Content as the basis for any decision or action. You are solely responsible for your own decisions, including but not limited to: whether to contact law enforcement, whether to file a report, what facts to include or omit, what insurance claim to pursue, what carrier to vet or hire, whether to attempt self-recovery, what to communicate to drivers, customers, or counterparties, and any operational, legal, financial, or safety consequence of your decisions.

Any reliance you place on any Content is at your sole risk. We expressly disclaim all liability for any loss arising from such reliance.

6.What the Service is not

For the avoidance of doubt, the Service is not, and you will not use it as, any of the following:

• Emergency services. If anyone is hurt, in danger, or a crime is in progress, call 911 first. The Service cannot dispatch police, fire, or medical response.
• A law-enforcement system. The Service is not NCIC, N-DEx, NLETS, NICB, CargoNet, RISS, HSIN, LEEP, or any state or federal law-enforcement records system. It feeds and complements those systems; it does not replace them.
• A motor carrier. IsoFreight LLC holds no USDOT number, no MC operating authority, no freight-broker authority, and no freight-forwarder authority. We do not transport freight.
• A broker-vetting tool. Risk scoring and broker-vetting may be offered as a separate product line under a separate agreement.
• Legal, insurance, or financial advice. See Section 3.
• A guarantee of recovery, response, or outcome. See Sections 18 and 19.

7.Eligibility & accounts

You must be 18 or older and able to form a legally binding contract under applicable law. You agree to provide accurate, current, and complete account information and to keep it updated. You are responsible for all activity under your account, including all User Content submitted from it, and for the confidentiality of your credentials.

Certain features require identity verification. IsoFreight uses a third-party identity verification provider (currently Stripe Identity) and does not directly store images of government-issued identification. Law-enforcement accounts require independent agency-POC confirmation. We may suspend or revoke any account at our sole discretion under Section 22.

8.User content & Section 230

You retain ownership of your User Content. By submitting User Content you grant IsoFreight a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable license to use, reproduce, modify, publish, transmit, and distribute that User Content for the purposes of operating, providing, and improving the Service, routing reports to law enforcement, publishing releasable portions as BOLOs/ISOs, and aggregating anonymized data.

You represent and warrant that your User Content (a) is accurate to the best of your knowledge, (b) is yours to submit, (c) does not infringe any third-party right, and (d) is not defamatory, unlawful, threatening, or harassing.

The Service is an “interactive computer service” as defined in the federal Communications Decency Act, 47 U.S.C. § 230(c)(1). IsoFreight is not the speaker or publisher of any User Content; the user who submitted the Content is. Section 230 provides federal immunity to IsoFreight for User Content authored by others, and IsoFreight invokes that immunity in full.

For copyright takedown notices, IsoFreight follows the safe-harbor procedures under 17 U.S.C. § 512. Designated agent and notice format are listed at /dmca.html.

9.Accuracy & attestations

Every real-mode stolen-freight, hijacked-MC, or fraud report requires you to attest, at the time of submission, that:

• You have direct, first-hand knowledge of the facts you are reporting;
• You understand that filing a knowingly false report is a crime in every U.S. state and may constitute federal wire fraud under 18 U.S.C. § 1343, or false statements to a federal officer under 18 U.S.C. § 1001, when the report reaches a federal agency;
• You consent to your report being forwarded to law-enforcement agencies of jurisdiction.

An electronic signature accompanies each filing. You — not IsoFreight — are the legal source and originator of your report. If your report is later determined to be false, misleading, or filed in bad faith, IsoFreight may refer it to the appropriate law-enforcement agency and seek indemnification from you under Section 20.

10.Prohibited uses

You will not use the Service to:

• File any report you do not have direct knowledge of, including reports filed to harass, defame, extort, or damage a third party;
• Misrepresent yourself, your role in a transaction, or your authority to act for any party;
• Use law-enforcement-credentialed access (NCIC, NLETS, etc.) for any IsoFreight business purpose; such use violates 28 C.F.R. Part 20 and will terminate your access immediately;
• Scrape, harvest, mirror, or systematically copy data from the Service except through documented public APIs operated under a separate written agreement;
• Designate any individual as a “person of interest” or attempt to publish accusations against named individuals on the public Service. Investigative output is by trained analysts under 28 C.F.R. Part 23 standards only;
• Resell, sublicense, or commercialize Service Content without a written IsoFreight agreement;
• Reverse engineer, decompile, or attempt to derive source code of the Service;
• Interfere with the security or integrity of the Service or attempt to circumvent any access control;
• Use the Service to violate any export-control law, sanctions regime, or any other applicable law.

11.Law-enforcement standards

IsoFreight's interaction with law enforcement is governed by an internal intelligence-handling policy modeled on the federal “reasonable suspicion” standard at 28 C.F.R. Part 23. Specifically:

• IsoFreight refers investigative leads, never “persons of interest.” Output is information worthy of investigative attention; it is never a determination of guilt.
• Referrals require three or more independent case linkages, reviewed by a trained analyst, and an audit-logged record.
• IsoFreight does not pay active-duty law-enforcement officers for case outcomes; doing so would violate 18 U.S.C. § 201.
• Physical recovery operations are performed only by licensed, bonded, insured recovery agents, after the law-enforcement agency of jurisdiction has been notified.

12.Confidential filings

Filings made under the “ISOConfidential” service receive contractual confidentiality for identifying details (carrier name, shipper name, specific lane endpoints). Aggregate data (commodity, lane region, equipment type) still flows to the public dataset and to law enforcement under our standard routing.

13.Recovery dispatch & partner carriers

ISOResponse is an opt-in recovery dispatch service. When you request dispatch:

• The carrier of record is an independent partner carrier under its own DOT/MC authority. IsoFreight is the coordinator only.
• Partner carriers are screened for clean CSA scores, minimum cargo and auto-liability insurance, and signed master services agreements.
• Pricing is transparent: $1,500 dispatch + $3.50/loaded mile + commodity surcharge. ISOShield subscribers receive pre-paid dispatch under their plan terms.
• If your own truck is closer, self-recovery coordination through the Service is free.

You agree that IsoFreight is not responsible for the conduct, performance, or insurance status of any partner carrier or recovery agent, and your remedy for any partner-carrier dispute is against that partner carrier directly.

14.Data & privacy

Our handling of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. In summary: we collect what is necessary to file your report and route it to law enforcement; we do not sell personal data; identity verification is performed by a third party; and case data may be shared with law-enforcement agencies of jurisdiction under your filing attestation.

15.Intellectual property

The IsoFreight name, IsoFreight logo, IsoShield, IsoResponse, IsoIntel, IsoDetect, IsoAlert, IsoConfidential, IsoTrain, Eagle.report, and related marks are trademarks of IsoFreight LLC. All software, content, data, and design elements of the Service are owned by IsoFreight LLC or licensed to it. You receive a limited, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

16.Release of all claims

To the maximum extent permitted by law, you hereby release, acquit, and forever discharge IsoFreight from any and all claims, demands, actions, causes of action, suits, liabilities, damages, losses, costs, or expenses of every kind and nature whatsoever — whether known or unknown, suspected or unsuspected, present or future, and whether arising in contract, tort, statute, or any other legal theory — that you ever had, now have, or hereafter can, shall, or may have, arising out of or in any way connected with:

• Your access to or use of the Service;
• Any Content (including educational, informational, or general-reference Content) made available through the Service;
• Any User Content you or any other user submits;
• Any decision you make in reliance on the Service or any inaction by IsoFreight;
• Any communication with, response time of, or action or inaction by, any law-enforcement agency, partner carrier, recovery agent, insurer, third-party tool, or other party;
• Any cargo loss, recovery outcome, or recovery cost; and
• Any consequential, incidental, indirect, special, or punitive damage of any kind.

You expressly waive the benefit of any state or common-law principle that would otherwise preserve unknown claims, including the protections of California Civil Code § 1542 and any analogous provision of any other jurisdiction, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

17.Assumption of risk

You acknowledge that cargo theft, freight fraud, and recovery operations are inherently uncertain, time-sensitive, high-stakes activities. Outcomes depend on facts outside IsoFreight's control, including the timeliness and quality of your report, the response of law-enforcement agencies of jurisdiction, the willingness and ability of carriers to dispatch, the actions of criminal actors, and many other factors.

You knowingly and voluntarily assume all risk of every kind arising from your use of the Service, including but not limited to risks of cargo loss, financial loss, reputational harm, false reports made by other users, exposure of confidential information through lawful legal process, and any adverse consequence of relying on Content.

18.Disclaimers & no warranty

Without limiting the foregoing, IsoFreight makes no warranty that any cargo will be recovered, that any law-enforcement agency will respond or act, that any case will be solved, that any information published is current or accurate as to your specific situation, or that the Service will be free of errors, security incidents, or interruptions.

Some jurisdictions do not allow the disclaimer of certain implied warranties; in such jurisdictions, the disclaimers above apply to the maximum extent permitted by law and the remaining provisions of this Section remain in full force.

19.Limitation of liability

This Section applies even if any limited remedy fails of its essential purpose. The limitations in this Section form an essential basis of the bargain between you and IsoFreight; without them, the Service would not be provided to you at the price (including free) it is offered.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations above apply to the maximum extent permitted by law.

20.Indemnification

You agree to defend, indemnify, and hold harmless IsoFreight from and against any and all claim, demand, loss, liability, damage, judgment, settlement, fine, penalty, cost, or expense — including reasonable attorneys' fees, expert-witness fees, court costs, and investigation costs — arising out of or relating to:

• Your access to or use of the Service;
• Any User Content you submit, including without limitation any report later alleged to be false, defamatory, harassing, or filed in bad faith;
• Your breach of these Terms or any representation, warranty, or covenant in them;
• Your violation of any law or the rights of any third party;
• Your negligence or willful misconduct.

IsoFreight reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully. You will not settle any matter without IsoFreight's prior written consent.

21.One-year limitation period

Any claim or cause of action you may have arising out of or relating to these Terms or the Service must be commenced within one (1) year after the cause of action accrues, or it is permanently barred. The parties expressly waive any longer statute of limitations that might otherwise apply, to the maximum extent permitted by law.

22.Suspension & termination

IsoFreight may suspend or terminate your access immediately and without prior notice for any reason at its sole discretion, including without limitation if you violate these Terms, engage in any Prohibited Use (Section 10), submit a false report, or if continued access would create a legal or safety risk to the Service or its users. Sections 3, 4, 5, 8, 9, 10, 14–21, 24–31 survive any termination.

23.Changes to these terms

IsoFreight may revise these Terms from time to time. The updated version will be posted at /terms.html with a new “Last updated” date. Material changes will be highlighted on the homepage for at least fourteen (14) days. Your continued use of the Service after a revised version takes effect constitutes acceptance. If you do not agree to a revised version, your sole remedy is to discontinue use.

24.Mandatory arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service — including the validity, interpretation, scope, enforceability, or applicability of this arbitration clause — shall be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect, before a single arbitrator.

• Seat & venue. Hamilton County, Tennessee. Either party may appear remotely.
• Governing law. Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., plus Tennessee substantive law where applicable.
• Costs. Each party bears its own attorneys' fees except where Section 20 (indemnification) applies, or where the arbitrator awards fees under applicable law.
• Judgment. Judgment on the award may be entered in any court of competent jurisdiction.
• Equitable relief carve-out. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction for misuse of intellectual property, breach of confidentiality, or unauthorized access to the Service.
• Opt-out. You may opt out of this arbitration clause by sending written notice to IsoFreight at the address in Section 32 within thirty (30) days of first accepting these Terms. Opt-out preserves all other provisions of these Terms.

25.Class action & jury waivers

26.Anti-SLAPP reservation

IsoFreight expressly reserves all rights and remedies available under the Tennessee Public Participation Act (Tenn. Code Ann. §§ 20-17-101 et seq.) and any analogous anti-SLAPP statute, including the right to seek dismissal and to recover attorneys' fees and costs, against any claim brought against IsoFreight that is based on its exercise of the right of free speech, the right to petition, or the right of association in connection with a matter of public concern (including the publication of educational information about cargo theft, fraud patterns, and law-enforcement coordination).

27.Governing law & venue

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. Subject to Section 24 (arbitration), the exclusive venue for any claim not subject to arbitration shall be the state or federal courts located in Hamilton County, Tennessee, and each party irrevocably consents to the personal jurisdiction of those courts.

28.Force majeure

IsoFreight is not liable for any delay, interruption, or failure to perform any obligation under these Terms to the extent caused by any event beyond its reasonable control, including acts of God, weather, fire, flood, pandemic, war, terrorism, civil unrest, government action, labor dispute, supplier failure, telecommunications or internet outage, denial-of-service attack, or other infrastructure failure.

29.Notice & service of process

Notice to IsoFreight under these Terms must be sent in writing by certified mail to the registered office at the address in Section 32. Notice to you may be given by email to the address on file with your account or by posting to the Service. Service of legal process must be made on IsoFreight's registered agent of record in Tennessee.

30.Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations under them, by operation of law or otherwise, without IsoFreight's prior written consent. IsoFreight may freely assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

31.Severability, survival, integration

Severability. If any provision of these Terms is held to be invalid or unenforceable in any jurisdiction, that provision will be enforced to the maximum extent permitted in that jurisdiction, and the remaining provisions will remain in full force.

Survival. Any provision that by its nature should survive termination of these Terms (including without limitation Sections 3, 4, 5, 8, 9, 10, 14–21, 24–31) will survive.

Integration. These Terms (together with the Privacy Policy and any other policies expressly incorporated) constitute the entire agreement between you and IsoFreight regarding the Service and supersede all prior and contemporaneous agreements, representations, or understandings, written or oral.

No waiver. IsoFreight's failure to enforce any provision is not a waiver of that provision or any other.

Headings. Section headings are for convenience only and have no substantive effect.

No third-party beneficiaries. Except for IsoFreight's officers, members, employees, contractors, agents, successors, assigns, affiliates, and partner carriers (each of whom may enforce Sections 16, 18, 19, and 20 directly), there are no third-party beneficiaries to these Terms.

32.Contact

Questions about these Terms? Email liaison@isofreight.net or write to:

IsoFreight LLC
Attn: Legal
5958 Snow Hill Rd, Ste 144
Ooltewah, TN 37363